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This is a book about how parcels actually get to you, and why the business of getting them there is so much harder than it looks. It takes in Amazon's billions of next-day items and the network underneath them, UPS deciding to carry less of its biggest customer's volume on purpose, FedEx stitching two networks into one, InPost's lockers, Royal Mail's missed targets, quick commerce booming in India and collapsing in Europe, Zipline's drones, and the end of duty-free parcels in America and Europe.
It's written for people who run delivery operations, invest in them or have to argue with the people who do. So it explains the maths that matters, like queues, routing, density and the cost of a failed delivery, with small worked models you can follow and change. There are detours too, through mail coaches, Maxwell's demon, Taylor's stopwatch and the postal state, and it ends with four ways the next decade could go and the decisions that make sense in all of them.
This is a book about how parcels actually get to you, and why the business of getting them there is so much harder than it looks. It takes in Amazon's billions of next-day items and the network underneath them, UPS deciding to carry less of its biggest customer's volume on purpose, FedEx stitching two networks into one, InPost's lockers, Royal Mail's missed targets, quick commerce booming in India and collapsing in Europe, Zipline's drones, and the end of duty-free parcels in America and Europe.
It's written for people who run delivery operations, invest in them or have to argue with the people who do. So it explains the maths that matters, like queues, routing, density and the cost of a failed delivery, with small worked models you can follow and change. There are detours too, through mail coaches, Maxwell's demon, Taylor's stopwatch and the postal state, and it ends with four ways the next decade could go and the decisions that make sense in all of them.